Srilanka Tour

Notes

• Check in time 1400/Check out 1200. 
• Surcharges and supplements maybe applicable during certain periods. 
• Kindly note should hotels get confirmed/ issued thereafter if an amendment or cancellation occurs for any reason a penalty will be applicable, this in all cases depends on what our overseas supplier charges to us. This cannot be waived off and has to be borne by the client. The above special rate is valid for payments by cash or company cheque only and no credit facility will be granted. 
• The above special rates may be withdrawn without prior notice. 
• Transportation does not include transfers for dinner or any other meal or any other sight other than mentioned in the itinerary 
• Booking must be guaranteed to go ahead with the reservation
• If group size / no of nights reduce the rates will be re-negotiated. 
• If the number of nights reduces or increases the rates have to be re-negotiated.  

Terms & Conditions

Booking and Payment:

• Reservation Confirmation: All bookings are confirmed upon receipt of a deposit or full payment, as per the specified requirements for the particular tour package.
• Payment Schedule: Full payment or installment deadlines are communicated upon booking confirmation. Failure to adhere to payment schedules may result in cancellation or additional fees.
• Accepted Payment Methods: Specify accepted payment methods (credit cards, bank transfers, etc.) and any associated fees.

Cancellation and Refunds:

• Cancellation Policy: Outline the cancellation policy for different time frames before the tour start date and any associated fees or refunds.
• Refund Process: Detail the procedure for requesting a refund and the timeline for processing refunds.

Itinerary and Changes:

• Tour Itinerary: Clarify the detailed itinerary of the tour, including inclusions and exclusions in the package.
• Changes by the Operator: Reserve the right to modify the itinerary due to unforeseen circumstances (e.g., weather conditions, political unrest) and specify the process for informing customers about such changes.)

Travel Documents and Insurance:

• Passports and Visas: Communicate the responsibility of travelers to possess valid passports, visas, and any required travel documents for the tour.
• Travel Insurance: Strongly advise customers to obtain adequate travel insurance to cover unforeseen circumstances during the trip.

Liability and Responsibility:

• Limitation of Liability: Clarify the extent of the travel operator's liability for any loss, damage, injury, or inconvenience incurred during the tour.
• Third-Party Services: Indicate the limitations of responsibility for services provided by third-party vendors (hotels, airlines, local guides, etc.).

Participant Conduct:

• Conduct Standards: Set guidelines for participant conduct during the tour, such as respecting local customs and laws.
• Removal Rights: Reserve the right to remove any participant from the tour if their behavior is disruptive or harmful to others.

Force Majeure:

• Unforeseeable Circumstances: Specify the procedure in the event of unforeseeable circumstances (e.g., natural disasters, political unrest) affecting the tour, including rescheduling or cancellation options.

Complaints and Disputes:

• Complaint Procedure: Outline the procedure for addressing and resolving customer complaints or disputes during or after the tour.

Governing Law:

• Legal Jurisdiction: Specify the governing law and jurisdiction for any legal disputes arising from the terms and conditions.

Updates and Changes:

• Revision of Terms: Reserve the right to update or modify the terms and conditions, and specify how customers will be informed about such changes.